Klass Wagen Portugal
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Our experience with Klass Wagen Lisbon…
Our experience with Klass Wagen Lisbon was absolutely unacceptable - from start to finish. Upon arrival, we were aggressively pressured by employee Ruben Correia to purchase extra insurance. He falsely claimed that we would be charged €50–€200 in penalties even if nothing happened to the car. When we tried to clarify, Ruben refused to answer our direct questions, gave irrelevant and misleading responses, and ultimately admitted that his claims contradicted the written contract. It felt like a deliberate attempt to mislead us. Worse still, we weren’t the only ones being mistreated. During both pickup and return, we witnessed several other customers arguing with Ruben, including a physical altercation, clearly caused by frustration with his behavior. Additionally, the car we were given broke down the very next day, displaying an engine malfunction and becoming immobilized. We called Klass Wagen immediately. It then took over 7 hours to receive a replacement vehicle. During this time, we were left stranded in 39°C heat, without any shade, food, or water. Despite explaining this multiple times, we were told we were not allowed to leave the vehicle, as if our basic safety and wellbeing were irrelevant to them. We were never offered any form of compensation for this entire ordeal - not for the aggressive upselling, the misinformation, the unsafe breakdown situation, or the massive disruption to our travel plans.This was not just bad service - it was negligent, stressful, and deeply disrespectful. Klass Wagen Lisbon is a company to be avoided at all costs.