Hyatt Hotels
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Too cold to sleep
On arrival our bedroom was 16 degrees. We phoned down to reception and they told us to put the heating right up to the max, we did this. But no change. In the morning, at 9am, I went to reception to complain and was told they would send an engineer at 11 when he arrived. This did not happen and at 3pm, I made another complaint. An engineer arrived and told us that the heater was working. He showed us that by the heater it was 34 degrees. He told us to leave our key in place whilst going out, so that the heating stayed on. Also, we could use the hair dryer to help, as they are not allowed to give out heaters. We again complained later that day, and we were told be the receptionist that he did not think that 17 degrees was too cold at all. He then offered us extra duvets. This was the most horrific hotel experience of my life. They have since responded saying that they hope to welcome me back shortly