Lloyds Bank Insurance
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Lloyds Security beat the online scammer.
I ordered a polo shirt on line (£33). Stupidly, I didn't check on the supplier through TrustPilot. The shirt arrived after a couple of weeks. It was of dreadful cut and quality and was not as the photo on the suppliers website. There was no clear 'return' instruction on their website. I emailed the supplier who responded by advising me that I could return the shirt, albeit at my cost (circa £50) to the manufacturer in China. Clearly, the supplier operates a scam. The day after receiving the shirt I received an email from the supplier advising that another item was on it's way to me - I had not placed a further order and was concerned that another payment would be taken from my bank account. I called Lloyds security asking if they could block any further payment to this supplier. After retailing my experience in detail with precise description of the defective item and circumstance, not only did they block further payments, they also credit me back my original £32. Lloyds security were absolutely brilliant and I can't speak highly enough about how they handled the situation. My advice to anyone caught out in a similar scan, is to make sure that you have precise and full details of the sequence of events. Security will understandably need every detail of the transaction to effect a satisfactory outcome for you. This is the second time that Lloyds have recovered funds for me.