XO HOTELS AMSTERDAM
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Disappointing and scary – lack of security contributed to theft in hotel restaurant
FUTURE GUESTS TO BE VERY CAUTIOUS !! My overall average stay was overshadowed by a theft of my bag in the hotel restaurant (to highlight, the bag was not left unattended, it was hanging off the hand rest of the chair I was sitting in). Although access requires a key card, no staff ever checked if I was a guest during my 4-day stay, making it very easy for anyone from the street to enter. When reviewing the cameras, a staff member even admitted she had seen the thieves in the hotel before, which highlights that the hotel's safety continues being poor despite the staff being aware of the risks and the hotel is not able to enforce basic security measures to protect its guests and their staff, as if they did, these kind of incidents would have been easily prevented. While I fully understand I’m responsible for my belongings, the hotel took absolutely no responsibility for the lack of safety measures and upon request, failed (or refused) to share any plans to prevent this (or anything worse) happening again to others in the future. I would caution potential guests to be extra vigilant and hope the hotel addresses these serious issues promptly.