Sears Home Services
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Out of $139 and getting the runarounds
I have used Sears service times for appliance repair without any issues. However, I am so disappointed by my experience on 8/21/25. There was a sewer back up in my home and as a result of the backup the washing machine was no longer working. After inspecting the washer the technician informed me that the washer is not designed to get wet and that it would cost $1600 to repair the unit. I declined the repair because repair cost exceeded the value of the washer. I still needed to submit the service call information to my insurance for reimbursement. I told the technician for my insurance claim I needed a report stating exactly what he told me which was the washer was damaged due to critical parts getting wet. When I received my receipt and the estimate neither stated why the washer damaged. I reached out to the technician when neither document stated the reason and he instructed me to call customer service. After speaking with someone I was told the documents could be reissued with the information and to allow for 2 days. After not receiving the report I reached back out and was told a report could not be issued because I declined the repair. If that was the case why did the technician not tell me or the first person I spoke with not mention it as well.