Reiss
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1 month on from Reiss receiving my package still no refund and no response
I ordered a jumpsuit from Reiss early December. I returned the jumpsuit using a tracking number. Reiss received the package on 27th December. By 16th January they had still not returned my money so I got in touch via the website with all the details. They emailed asking for the details, shared them again. They answered a few days later asking for the same information. Shared again. 10 days on, still no refund and not a word from customer service since the 22nd of January despite me chasing 3 times. Tried the customer service phone number which doesn't work. Truly terrible customer service - Reiss, where is my refund? If I hadn't got the item back in time, you would have charged me - so where is my compensation for your mistakes?