Halfords Retail
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Utterly Useless
My order never arrived as scheduled. The South African customer service was utterly useless; I spent three frustrating hours on the phone chasing an update. They eventually provided a non-existent tracking number. It was only after I insisted on a refund that they finally shipped the item. Thankfully, I eventually secured a refund via PayPal and bought it from Screwfix who delivered it in less than 24hours. Halfords clearly isn't equipped for e-commerce. They should focus on their retail stores and stop wasting online customers' time with phantom 'deals' that never materialise. This area of business should be left to the professionals