Sixt
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Bari rental experience
We rented a bmw estate automatic 3 months in advance. Arrived to collect car for 8 days in Bari, car was not available, we were offered a different vehicle in same category, unfortunately it was manual transmission. The only auto available (to fit our family and luggage) was a Volvo xc60 auto, so we didn’t have much choice (extra charge $426 euro). This was a plug in hybrid (electric) the assistant who gave us the key didn’t show us any of the operation systems and removed the charger from the vehicle. The car was in excellent condition and new. The customer service experience is non existent, we have called this company three times and written an email and waiting for a response. Beware of having the same experience we had. I wonder if they see us tourists as wealthy and a target to upsell and improve their profitability. I’d be reluctant to use them again. We rented the BMW 3 estate in Paris and although we waited for the car to be cleaned at least the competing company could deliver the vehicle we had booked. Following my email with Sixt we were compensated for the above, we were happy with the result, a far better experience than our experience with Europecar.