Fantastic Services
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I used to love fantastic services
I used to love fantastic services, but they've gone decidedly downhill. Autorenewing a membership without consent (apparently this is by default) - every previous year i have had a pleasant phone call. This feels really duplicitous when i never agreed to (and never would) an auto-renewal. Changing the terms of the membership to be less beneficial for customers and yet still autorenewing. Telling me that I couldn't cancel as the "cooling off" period had elapsed. Having almost made good on these problems after a complaint, they cancelled my booking at 24hrs notice and wouldn't offer anything for a week. Such a shame that when companies get bigger, they lose the personal touch and start to deploy unscrupulous tactics to extort money from loyal customers.