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A dream vacation turn into a nighmare
I arrived to Ocean El Faro Hotel in Dominican Republic on June 24 through June 28, 2021 . The hotel its beautiful, very nice and for the most part staff was very nice also, no complains there despite my bad experience I enjoy may self , unfortunately that is the all the good news, now here comes the bad news, here is my story. Base on my experience, I do believe, the hotel Ocean El Faro & Premium Travel Club are running a fraudulent scheme targeting American tourist into baying "Premium Travel Club" memberships. Since the moment I arrive at the hotel, someone from Premium Travel Club was already waiting for me to began enrolling me in to their scheme . The next day, my wife and I spend half a day of our vacation listening to the staff at Premium Travel Club about their sales speech, all kind of information & promises were made that could benefit us if we purchase a membership including but not limited to an opportunities to upgrade our rooms that at the end we never received, they did give us a day trip for two people to a beautiful island. They also took us to see some beautiful rooms we could get if we agreed to purchase the membership and also through around a lot of different numbers and potential deals and at the end I got dupe in to getting a membership. Looking back, I was simply so tire after spending over 5 hours talking to them, they simply would not stop talking, so I say ok maybe this could be a great business investment and I sing the contact. In my mind I figure well if at the end I wanted to get out of the contract, it would not be a bid deal, maybe pay some fees and that would be all, well I was wrong. Several days after I return to the US, I took a good look at the documents they provided me the day I sign which I though it was my contact, also I did some research and I realize the numbers they provided did not mach, in part because they were a lot of additional fees and hiding cost and this may not be a great business investment deal after all. So on July 5th I contacted Premium Travel Club and ask them to cancel my contract. At this time I was informed that if I wanted to cancel the contract, I would be responsible for 20% about $ 6.000 to $ 8.000 including additional fees, taxes and other charges of the entire contact of $20.000 for the membership. When they inform me of this surprise I ask, where in the contact it says that I would be responsible for 20% because when I sing I was not shown any document that would stated that I would be responsible for the 20% So eight days later on July 13, 2021 they send a copy of the initial contact, reading through the information they send, I realize that the information I was giving initially when I signed the contact was different that the information I received letter. In the new document I found some information I have never seen before including a documents where allegedly I sing as been aware and responsible for the 20 % of the contact if I chose to cancel it. I say allegedly because I have never seen or sign this specific document before, clearly if I would have ever seen that document before I would have never sign the document. Its a shame that the hotel Ocean El Faro is using its guess this way, basically setting them up so that the vultures and hawks of Premium Travel club can ripped off, lied, cheated and con their guess, its it's wrong, immoral and unethical. I do hope that my story can help other tourist specially Americans from getting ripped off and cheated like I did.