Hyatt Hotels
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The worst front desk manager and the hotel.
The worst staff and hotel that I have ever been. Our travel agent booked a room, which nowhere was specified that this room was for disabled people. I really respect people with disabilities, but cannot live in the room that specifically designed for such needs. It breakers my mental health due to my personal reasons. I asked the front desk employee to help me and to change the room. The answer, we don’t have other free rooms. But suddenly, when I started to argue with her, she found the room. Worsen then that I have now. Nowhere on their website, on Booking, on Google, nowhere I didn’t find information that the booked room is for people with disabilities. They try to protect themselves just because they have one photo that doesn’t reflect at least 40% of bathroom. By their logic, my travel manager and I should understand what kind of room it is, just based on this half of photo.