IDP Education
Read all reviews for IDP Education →
IDP Education Worst Experience
I'm writing to share my interesting, borderline ironic experience with the IDP in New Cairo. My experience with IDP Education started months ago when I contacted IDP Egypt, thinking that they offer third-party services where they would act on my behalf in submitting PhD applications to select universities. This misunderstanding was quickly rectified when an IDP consultant explained during a Zoom meeting that IDP only offers verbal advice and does not act as a proxy for students or provide third-party services. Fast-forward to 10 days ago, when I received a follow-up call from one of the IDPs checking if I attended the IDP event at the Tolip Hotel last week. When I explained that not many PhD opportunities in education were available, she mentioned that IDP could actually act on my behalf in submitting PhD applications to different universities. When I mentioned that this contradicts what I was told before, she recommended a face-to-face meeting with a consultant. The meeting was set for Wednesday, October 23, at 4:00 p.m., with a consultant named Seham Mahmoud. I showed up and was greeted, but it seemed to be an intern or a young employee who had no idea about the meeting and innocently responded "Everybody is out at an emergency event". I was confused and frustrated by the lack of communication and organization within the consulting firm. I expressed my disappointment to the intern, hoping they would pass on my concerns to someone in charge. However, they seemed clueless and unsure of how to handle the situation. Feeling helpless, I left the office with a bitter taste in my mouth, wondering if this consulting firm was truly capable of assisting me in achieving my post-graduate academic goals, let alone my students' undergrad endeavors. I am particularly concerned about the fact that I was told two different things about IDP's services. During their initial Zoom meeting, I was told that IDP only offers verbal advice and does not act as a proxy for students or provide third-party services. However, six days later, I received a follow-up call from an IDP employee who said that IDP could actually act on my behalf in submitting PhD applications to different universities. This is a major contradiction, and it is clear that IDP does not have a clear understanding of its own services. I am also concerned about the fact that my meeting with a consultant was cancelled without notice. I took the time to show up to our meeting on time, but was greeted by an intern who said that "Everybody is out at an emergency event". I was not given any prior notice of the cancellation, and the intern seemed clueless about how to handle the situation. This is unprofessional and disrespectful, and it shows that IDP does not value its customers' time. Overall, I am very disappointed with my experience with IDP Education Egypt. I would not recommend IDP's services to any other students, particularly those who are pursuing PhDs. Here are some specific suggestions for how IDP can improve its services: 1. Improve communication between employees. All employees should be on the same page about the services that IDP offers. This will help to avoid confusion and ensure that students receive accurate information. 2. Provide better customer service. When meetings are cancelled, students should be notified as soon as possible. Employees should also be prepared to answer questions and handle problems professionally. 3. Be more organized. IDP should have a system in place for managing appointments and ensuring that students are seen on time. I hope that IDP will take my feedback to heart and make improvements to its services. One last thing worth mentioning is that IDP Education never bothered to reply to my email or address the situation in any way. I hope this review helps.