Dave

Aug 23, 2023

H10 Gran Tinerfe

Firstly, the quality of the hotel. It is worth noting that the Gran Tinerfe, for us, was a wildcard. We had considered staying at the H10 Costa Adeje, alongside around seven other hotels of similar quality and price in Adeje; however, we booked the Gran Tinerfe on the basis of good reviews and that it was Adults Only (the original reason the Costa Adeje didn’t get our booking). We were nervous before arriving - because we had no experience of staying with your hotel group, and nobody we knew had stayed at the Gran Tinerfe previously, we were hoping that it would be the quality we were promised by Jet2 and the reviews on their site. On arrival at the hotel, after a very pleasant experience travelling there from the UK, we were greeted by a welcome glass of Cava and the ebullient Mariska; she went out of her way to make sure that we felt taken care of. She sat with us and explained the service the hotel offered as part of our booking a Privilege room and handled the whole checking in procedure. When looking at the Privilege rooms originally, we decided to book it because we felt it was worth the extra cost for the sea view, the separate sun terrace, and the coffee machine - but we didn’t realise quite how much extra that service offers until Mariska walked us through it in detail. She helped us to book a table at the El Mirador for our first night and then for the Asensen restaurant later in the week. She ensured that my Mom had an allergies card so that she didn’t have to worry about that. Whilst she did this, our luggage was taken by the porter and next seen in our room, which was a gift after a long period of travel. We had to wait a little time for our room, but were offered use of the hotel’s facilities during that. The team had decorated the room with balloons and really made a big deal out of it being my birthday, which made it even more special. That evening, at the El Mirador, we had our first meal - which was exceptional. The food was of restaurant quality, something which remained as good for every meal we had over the course of the week. Alongside this, the service we received was again outstanding. We didn’t expect the warmth and commitment that the team showed; a special mention for Aaron, Charo and Asier, who made every meal an experience. Something which really stood out for us was the sheer volume of languages that these members of the team and Mariska speak - able not just to take orders but to hold conversations in at least five languages that we heard; even the gentleman running Mike’s Cafe was kind enough to allow me to practice a little rudimentary Spanish and taught me ‘otra más’ when ordering the second Espresso Martini! They are an absolute asset to the group and are a significant part of the reason we had such a good time during our stay. This is not to say that anybody else on the team were less than hospitable, warm, friendly and accommodating during our stay. The whole hotel team’s constant commitment to ensuring that our needs were met meant that nothing was too much effort for them. A close family friend wanted to ensure there was a present for my birthday at the hotel on arrival; the hotel’s reception team helped brilliantly in advance of the holiday to make it special on arrival, with a bottle of vintage Cava and a gift certificate for a massage at the spa; both of these were amazing. I was really impressed with the quality of the massage; the only shame is that the Turkish Spa wasn’t functional prior to this as we’d have liked to make use of the sauna and steam room - however, we were made aware that maintenance would be dealing with that rapidly. Beyond this was the little things the hotel does which often go unnoticed but made the stay just that much more special. Having a twice per day turn down meant the room was always left clean and tidy; chocolates left on the bed every day; the Club H10 welcome chocolates and cocktail voucher; the general cleanliness of the room and the hotel. Hotel entertainment is often hit and miss - however, we were really impressed with the quality of these during our stay. In particular, the DJ night, the flamenco, and the live music acts were all great. Overall, we were made to feel very special. We commented during the stay that we haven’t had a holiday that enjoyable for around ten years; everybody we spoke to shared a similar experience. As such, whilst we came as a pair for my birthday, we will be rebooking before the end of the month for next summer for us again, plus my partner and our immediate family; because of the way the team made two of us feel, we will be booking for eight people in total to experience Privilege and the Gran Tinerfe next year.