Freebird Airlines
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Worst Customer Service in any company I`ve ever seen.
We wanted to cancel our flight more than a week in advance. We had booked an outbound flight to Antalya with a competitor (SunExpress) and the return flight with Freebird. With SunExpress we canceled the flight 24 hours in advance and got 95% of the costs back. We then called Freebird (or tried to). The help via WhatsApp is no help at all. You can reach someone on the phone number after what feels like 20 calls. Customer service is only available in English or Turkish. When I tried to explain my request, I was just brushed off and told to contact them by email. Even after asking several times and insisting, I was not helped. The email was at least processed within 24 hours (Imagine if I had wanted to cancel my flight at short notice like SunExpress: Would not have worked) We only get 20% of the money back, even though the tickets have been resold in the meantime and the airline has suffered no loss at all. For me, it's practically a rip-off if SunExpress gives me the full refund 24 hours before the flight. That's what you call customer service. not. I will never book a flight here again or recommend this airline to anyone, not even my worst enemy. Edit: Because Freebird commented on this review: According to a ruling by the Frankfurt Regional Court, the airline must also refund the ticket price if it cannot prove what revenue was generated by selling the ticket elsewhere. If it can even resell the seat that has become free at the same price, the airline has no loss at all and must refund the ticket price in full. This applies in particular in the case of cancelations long before departure. This means that their general terms and conditions are at least contestable under European law and cannot be upheld in court, as the cancellation was more than a week in advance and they have already resold the seats in the meantime.