Sears Home Services
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Sears Home Services is no longer a reputable company. They are just trying to cash in on a reputation that they no longer deserve.
Sears Home Services is no longer a trustworthy vendor. They do not do any of there work directly. Instead they use local technicians and they have automated there customer interface so that you can not talk to a person and if you do have the privelege of getting to a foreign call center they can not help you outside preset menu options that do not cover all issues. In other words their service is terrible and you can not actually talk to a person who can help you if you get outside the standard menu driven situations. In my case, I had a tech come out to my house to evaluate my stove. They found the issue and had the part sent to my house. The part was sent to my house and I tried to scedule the follow up for them to actually repair the stove. I scheduled the follow up and waited for 4 hours for the technician to show up. The tech never showed and I scheduled another appointment. Again they never showed but this time I actually took time to call in to validate that the technician actually was scheduled and attempted to get the contact information. After two phone calls to the call center where I asked for the technician to call me they waited until after the time period expired and then sent me a text. This was very frustrating because I paid for the repair in advance. I tried working with my credit card company to get the money that I paid back since I was unable to actually talk to anyone at Sears to resolve my problem. Obviously they are very good at rejecting these claims using their AI that falsely generated records saying that they came to my house and repaired the stove when they did not. They are fully automated, do not care about their customers and do not actually employee any Americans that you can talk to to resolve issues. I have never tried to reverse a charge on my credit card before but I have also never been so pissed off and frustrated at a business without the ability to remedy an issue. Do yourself a favor and hire someone local where you can actually talk to a technician. Sears is no longer a reputable company.