Reiss
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Absolutely abysmal company with bottom…
Absolutely abysmal company with bottom of the barrel customer service . I purchased a jacket in store at Reiss Westfield London on a Friday to be ordered to my home address, and was advised by the staff member to wait for an email with all the tracking information, and also advised that the order will be delivered on Monday. No order confirmation, tracking information or acknowledgement was sent, nor did the order arrive on Monday. After speaking to customer services, the order "went missing" which seems to be happening to alot of items from this company according to the reviews. I was advised a replacement order would be made after numerous calls back and forth to the store and customer services. The replacement order arrived but after 4 further days. I decided I wanted to return the jacket, and brought it to the store I purchased it in, as advised by the customer service advisor I spoke to over the phone, and after reading the clear legislation on their return note and return labels. When I brought the order to the store, I was told the label did not match anything and that I could only return for a gift card! How on earth is it my fault as a customer that you cannot match their new replacement order to the original order to give me my refund, why is the customer being penalized for the company's own internal issues with delivery and stock going missing, or the poor setup of their customer service systems that do not link replacement orders to the original orders. The manager refused to look up the in-store order number, despite showing the conversations in the emails from Reiss own customer service advisors stating they are sending a replacement order. The manager also refused to look at cctv cameras, or do anything for that matter. The manager blatantly flat out refused to make any effort whatsoever to do anything. To add insult to injury the manager called security to have me escorted from the store for no reason, even trying to insinuate I had been abusive, despite the fact I was recording the whole experience on my phone. I myself called the police as the store took cash tender from me and refused to provide a refund after returning the item within 28 days, and also as they refused to log or acknowledge my request to make a complaint. AVOID AVOID AVOID LIKE THE PLAGUE!!!!!! Honestly save yourself the mental stress dealing with this clearly incompetent company