Sears Home Services
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Tech ordered wrong part then when he…
Tech ordered wrong part then when he couldn’t use new part he said maybe old part is okay if I hit reset and unplug refrigerator. Old part works fine and Sears is still trying to charge me for the returned part and unnecessary labor charge Sears Home Services replied to my original review apologizing and provided a number to call.After 20 minutes on the phone the repair care department said they would send order to billing department for a full refund and that I would hear back within 7 days. I told them I heard the same two prior times and never heard from anyone at Sears and never received a refund.the representative said I could not speak with a manager or supervisor and hung up.I now need to call the credit card company and Better Business Bureau….