Soulara
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Food delivered warm one week, not at all the next and no reply to any of my emails or phone messages. Still waiting on a resolution.
I’ve been trying to get in contact with Soulara since 17/12 when they delivered my meals warm. The next weekend, they didn’t deliver anything at all despite there being no change to their schedule delivery. I contacted Soulara via email, contact form and phone but only received a reply on 24/12. Despite requesting refunds for the food I wasn’t able to eat/wasn’t delivered, their “customer support” decided to send me replacement boxes. These boxes were scheduled to be delivered the day before my weekly delivery so I’ll have 3 x weeks worth of food delivered over 2 days. Smart. If my complaints had been resolved when I initially contacted them about it, different story. Mistakes happen. The only thing soulara have been good at is charging my credit card. No customer support. No meals. No integrity.