Halfords Retail
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Cancelled Order with No Explaination
Cancelled Order with No Explaination! Ordered a motorcycle chain on offer, order accepted for collection at a local store and paid for with email and text confirmation. Thirty five minutes later received another email cancelling my order with no explaination stating "A change has been made to your order. A member of the team will be in touch if they haven't already to explain the change." No-one contacted me and no update via text. No offer of home delivery of the product which they have in stock in England nor an alternative product which they have in stock in Northern Ireland! I am going to pay £5 more for the product on Ebay as Halfords don't deserve my business! Poor procedures and customer service. Sure I can make a complaint to a 'Bot' on their website or phone them, but whats the point!