Reiss
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Super Efficient Customer Service
Recently had an issue with a dress I purchased in May. Due to the poor weather this year I didn't wear it until July. When I washed it (strictly according to the label instructions) the material started to disintegrate. I wrote to Reiss providing full details, not expecting them to be able to do much due to the timing, but they did. They were brilliant and got in touch straight away and offered a full refund. They paid for the postage to return the dress and the money dropped back in my cc account shortly afterwards. No fuss no questions. I thought this was excellent customer service and will be looking to spend my refund back in Reiss. Thank you Reiss customer services.