TopCar
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We got a poor car because we didn't purchase the additional insurance
We picked up our car at Tenerife Sud Airport. We got probably the worst car in the carpark. Many others who were in the same queue as me left in nice new cars but we got an old, very basic car with lots and lots of dents, bangs and scratches. It was still in the same category I booked but nothing like the quality of car others in the same queue as me were getting. It is my view that as we didn't purchase the additional insurance from Topcar (we had third party additional insurance) they punished us by giving us a really poor car. Before taking the car we went back to the Topcar office in the airport but they refused to change it. I have no proof that this is the reason however it is the only thing that makes sense given the Topcar car park was full of nice cars, none of which were allocated to us.