Julie

Aug 22, 2025

Not Suitable for Patients Already on GLP-1 Medication BMI 27 and still rejected. Just making up their own guidelines now.

Absolutely appalling service. It took several days just to review my consultation, only to be rejected — even though my BMI is 27 (in the overweight category), the system initially accepted me, and I provided verified weight documentation from my pharmacy along with proof of my current prescription. I am already on this medication, yet they still refused to supply it. If patients like me are not eligible, then the system should not allow us to proceed in the first place. Instead, it feels deliberately set up to accept applications, waste time, and then turn people away. With the current shortage of Mounjaro, it’s hard not to avoid the conclusion that this company only wants the “easy” consultations so they can cash in on demand, while abandoning patients who genuinely need continuity of care. This was not only frustrating but also irresponsible — and shows a complete lack of patient focus. I would strongly advise others to avoid this service if they value transparency and reliability. Following the cheeky arrogant response below I would still avoid. The consultation tell you you're eligible then lets you select the highest dose of Mounjaro. If what they say bellow is true then the only option would be to select the lowest dose of 2.5mg.