Aegean Airlines
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Extremely disappointing customer service
I booked a ticket through the AEGEAN app, believing I was using my AEGEAN Pass. There was no clear indication I wasn’t — the app design is confusing and misleading. I only realized the issue weeks later when I tried to change the date, a benefit included in the Pass. Despite explaining this, AEGEAN refused to assist. Their response was cold, dismissive, and blamed me entirely — ignoring the poor user experience that caused the problem. This is not a user mistake. It’s a design flaw the company refuses to take responsibility for. I won’t be flying with AEGEAN again.