Affinity Water
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Disgusting
Disgusting! I’ve been having issues with this company for over 6 months now! We’ve moved into a new house 6 months ago and the meter was faulty. They took three months to change the meter. One month after the meter was changed, sent me a bill, telling me that we use over 1000 litres of water per day! I’ve requested for someone to attend and investigate this as it is impossible for us to have such crazy water usage. They sent an engineer who after LOOKING, told me “ you people use a lot of water”! This was totally unacceptable and insulting as there is no way we would have such usage! I’ve employed someone privately and they found out that the meter was moving even when no one was using water in the house. This indicated a leak. The investigation cost me £150 which would have been avoided if their engineer did a proper job with HIS INVESTIGATION! I’ve lived here only 4 months by then and we did not know the house. Since there was an initial issue with the faulty meter, I would expect their engineer to conduct a full investigation and instead, he made a rather insulting remark about us using a lot of water?! Now, they’re offering me a “ compensation” of £20! By offering a compensation of any amount, they’re admitting to their error but.. £20 ?! What an insult! The cost of private investigation was £150! This is the most disgusting company I’ve ever had to deal with!! I will be seeking legal advice. Edit on 17/10 Why are you keep asking for my details?! You have my email address which is on my a/c. Surely, you can find my a/c and further details via my email address! Anyway, I still did supply my details and what?? I can see that all customers are receiving the same pasted reply asking for details! This is just to show that you’ve replied to review when in fact, nothing is being done! You’re an awful company that do not care about customers at all! Ryan was dealing with BTW!