jessica

Jun 10, 2020

disappointed.

I was very excited to see great deals for the hand cream. I bought 5 of them and waited a few more days as during this pandemic time, shipping takes a bit longer than usual. Once I received the package, I realized that there were different labels compared to the original one I bought in Israel. There was no paraben-free label which is a chemical that is mixed to preserve shelf-life and the barcode on the back was a photo-copy that was printed and labeled to the lotion. I was very disappointed and will return these lotions, as soon as possible. ------------------------------------------------------ Update June 10, 2020 I had an unknown caller and received a voicemail message from the manager at Kedma. I was honestly surprised by his thorough explanation regarding the product and made sure that all their products were paraben-free. He asked me to look at the label, but as soon as I was disappointed with the product, I returned it immediately, costing $14 for shipping. He kindly offered me to try their product again and to see their ingredients on their label to make sure it's authentic. I'll make sure to give my honest review after receiving and examining the hand lotion. I really love Kedma's hand lotion as it is light on the skin and smells delightful. I only want the real, authentic product. Stay tuned for the update...