Paisley Freight
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They tried to charge me extra for a correct size parcel. Better avoided!
Booked a bicycle for collection / delivery with Paisley Freight. I have used them quite a few times in the recent past and been very satisfied. A bit expensive if your item is worth more than £100 (which is most bikes) but the local agent seems careful and the bike is not with PF for long as most deliveries are next day. However, on this occasion the bike did not arrive next day. Tracked it down eventually (tracking system not great) - said it was due for delivery next day - so not too bad. I then got an email saying it was over size by 1 cm and there was a penalty of £15.00. Unlikely to be over size as it was specific bike box. I asked for evidence of dimensions. None has been sent. Box was delivered that day by APC - driver said there was no problem. I measured the box - it was not over size. I notified PF - no reply. I suspect this was a blatant attempt to obtain extra fee for transport, perhaps linked to costs involved in original delay. I am amazed that they are happy to upset a small, but regular customer for £15.00; even more amazed that they asked for extra £££ without justification or evidence. They don't have a complaints department, Unless they find a way to put this right I won't be using them again. My advice would be - there are plenty of carriers around, find a better one if you don't want to be overcharged on a whim