Vine Apparel
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Unfair return policy on inferior product
In the past I have been happy with my few purchases from Vine apparel but the last blouse I recently bought was of inferior quality. I dislike not being able to view customer reviews on each item before purchasing. Vine apparel don’t have this option available unlike many of their competitors. They only have overall testimonials which of course are not surprisingly positive. However, the thing that really annoys me is their refund policy. Through no fault of my own I get a blouse made of inferior grade material. Not only did I pay delivery fee, which is fair, I’m then charged to return it; furthermore there is a 10% handling fee. WHERE IS MY COMPENSATION FOR HANDLING FEE? I’ve done as much running around as them. I’m about $20.00 out of pocket for their inferior product. I know they defend themselves by claiming that it keeps prices down which it may well do, but personally I’d rather pay a bit more and have greater confidence in buying knowing I can return it without losing 30% of my original purchase price. I won’t be risking a purchase with them again. Can’t afford to.