H10 Hotels
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We came to rubicon Palace last year and…
We came to rubicon Palace last year and we really enjoyed it. The food was great. We did notice that some repairs were needed but we thought it was just due to covid. This time we are very dissatisfied. The room was dirty when we arrived. They promised to clean it whilst we went to dinner, they didn't. After 2 more complaints a slight clean was done. Still unsatisfactory. We have a curtain that hangs off the rail. We've had ants and cockroaches in the room. The food is honestly unedible most of time. The pool area is scruffy and loads of tiles missing from the pool. So many trip hazards round the complex due to missing or broken tiles. So many people have had serious accidents it's ridiculous. Everyone u speak to is dissatisfied and disappointed. The WiFi has been broken since we got here. We spoke to a lovely gentleman in public relations called Diego, he promised we would have a daily deep clean in our room and gave us 2 invites to the privilege restaurant. We went back to our room later on and the cleaners had been but had just made the beds. Her dirty dishcloth was still in the same place on the bathroom floor where she left it 2 days earlier. The shower still had our dirty footprints from our shower. The dirty cups were still there. There is no toilet brush in the room so they can't b cleaning the toilet. We will try complaining again to jet 2 but my experience with them suggests they will do nothing. We will never come to a H10 hotel again. I am adding to this review as we have taken the time to bring our concerns to the public relations team again and we cannot fault how the team responded. In particular Diego and Dario. We were upgraded to privilege and have since been treated like royalty. If the hotel does receive some refurbishment then due to the attitudes of the 2 mentioned gentleman, we would love to return.