Olha

Nov 24, 2024

Fraud

This company feels like a real fraud to us. We ordered a package online, and at the beginning, everything went well—they mailed the router to us and set the appointment day. However, on appointment day, no one showed up. My husband bought the missing stuff and tried to connect the router, but it hasn't sent or received any packages. There was also a typo in a phone number, so we can't access the online dashboard. We called them multiple times, and every time, they said that they were sorry. They have fixed our number and are sending a technician today. We also created a bunch of support tickets that were never answered. No one has arrived, and the number was never updated. It has already been a month of chatting and empty promises (and absolutely no internet), so I think we will wait for another week and then involve the lawyer and Verbraucherzentrale. Given all that, I cannot recommend this company and would suggest that everyone refrain from doing business with them. We were stupid to fall into advertisements and choose them over other providers available in our building.