Warner Leisure Hotels
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NEVER AGAIN
We booked this break for my Mum's 90th Birthday such a milestone. We have not been to Thorsby for 6 year but it's my Mum's favourite Warners. Things have gone down hill rapidly. When we arrived we noticed how tired the internal resources looked with worn carpets chipped paintwork. We had rooms 706 and 704. There were hairs in the shower of 704 so we had to get room service to clean it again the surface of the shower tray was not pristine and Mum Slipped fortunately not hurting herself. Dining was very disorganised with them running out of starter and sweet choices early in the evening. We had booked Brasserie 32 for Mum's Birthday evening Meal but informed upon arrival that due to unforseen circumstances it was was closed. So we booked the Gin Tasting for the 27th at 4pm we arrived at 3.45 and sat there we approached the bar at 4.05 to see what was happening The Bar staff had no idea about it at 4.15 we were approached by a female member of staff to say that it was cancelled due to the host being off sick a little late in the day. Yet more disappointment All the staff seemed to be running about like headless chickens seemingly stressed and with no organisation what so ever. We tried to make the best of it with it being Mum's Birthday but we thought the experience was going to be based upon our past experiences sadly not