H & M Hennes & Mauritz
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I'm starting to see the funny side ....
I have 3 emails offering me 1) a £5 bonus voucher, 2) a 15% discount off my next order, valid for 6 months, and 3) a 10% discount for becoming a new member. I placed an order for well over the minimum (having waited weeks for one item to become available) and the vouchers weren't applied. Live Chat? He simply didn't understand what the voucher was, or what to do, kept disappearing to 'ask a colleague'. I called in, held on for what seemed like half an hour while she typed. No good. I said look I could cancel and start again. She waited while I checked my hard-to-get item which is now sold out again. I said forget it, I'll leave it as it is. Just had an email. She cancelled my order! Now I'm on another live chat. "Yes, sorry about that. Nothing I can do. Is there anything else I can help with today?" I don't know, Valium, maybe ??