Reiss
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Got there in the end.
They get one star as I can’t choose zero….. bought a fair few items from Reiss - all in all around £2000 worth. One of the jumpers seams came undone and the threads unravelled after 2.5 months and only a couple of wears. I couldn’t find my receipt so off I went to the store - only To be told that I needed a receipt or they wouldn’t exchange. Next I emailed customer service who said they would provide a gift card for the amount so I could purchase the jumper again online and send the faulty garment back. Goodwill they called it - the absolute cheek!!! So next I get an email saying no they can’t do this and to take it to the store again……. Then I explained the situation and they promised a gift card but this time for £50 and not the £88 the jumper cost saying that I could keep the faulty garment and get it repaired. Again under the guise of goodwill. So now I’ve been told to take it back to the store that didn’t accept it last time to basically try again. Update - call from customer service that have supplied me with the gift voucher as well as replaces the jumper in question. The correct result in the end. Thank you.