Hyatt Hotels
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Hyatt Hotel - Chantilly, France
Such a beautiful setting but......Catering is lamentable. Room service menu negligible and after two hours... it never arrived. There is no other food available other than one restaurant, at specific times.If guests arrive late, there is nothing to eat. There were no large towels at the pool. The rooms are badly designed and shabby - knobs falling off, drains blocked misplaced furniture. Dust from outside stayed on the carpet for four days during our stay. one guest only had his suit returned just in time for a wedding - same day pressing? forget it. Charming young staff but seemingly untrained, we were unable to see a manager during our stay.
