Aegean Airlines
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Damaged our suitcase then called us scammers
I've flown with Aegean for over 10 years and was a loyal customer...until now. During our last trip, my husband's suitcase came back damaged. We took a picture of it at the airport and submitted a claim. The suitcase only cost 40 euros, so we thought it'd be a simple claim. Wrong! Aegean claimed we should've reported the damage at the airport (a lie - the Montreal Convention says you have 7 days to report the issue) and that because we didn't, we needed to prove it happened because of them. It then refused to accept the photos as evidence, even though the metadata from the pictures clearly shows they were taken at the baggage collection area within an hour of landing, and pretty much accused us of being liars and scammers. All of that for 40 euros when our tickets cost just shy of 700 euros (plus 9000 miles for the suitcase). This cheap, short-sighted response to a genuine complaint has left such a bad taste in my mouth that I won't be entertaining the thought of flying with Aegean again. As a Greek abroad, I'm thoroughly ashamed that this is the view of Greece that the supposed "national" airline creates for tourists. It is pathetic and embarrassing.