Sears Home Services
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Would give zero stars if I could
Would give zero stars if I could. Took the day off work and the first technician was a complete no-show. They sent a second person the following day with the understanding they would waive my diagnostic fee due to the no-show. That guy walked in didn’t even get on his hands and knees to look at my refrigerator —he ordered a brand new icemaker and told me a third guy would come out to install it when the part arrived. Third guy who was very capable and knowledgeable opened the part and said this is not needed. It is incorrect. In fact, the part I needed is no longer available, so he took it back and authorized a full refund. Six weeks later, I don’t have a refund And I have called over and over and over again and get lost in their stupid AI phone screening. I am out every penny of this with no refund in sight, let alone the diagnostic fee. It’s impossible to get someone on the phone. Do not use this company!