TopCar
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Issues
Couple of things; Careful if you're renting a car with a roof rack for surfboards. I presumed I was getting a car with a proper roof rack? No it was a strap one that needed to be strapped to the roof through the doors, no mention of this on website. Not great at 11.30 at night trying to sort that out with no instructions. Actually had to unscrew the radio aerial on the roof to accommodate it also. Booked a group 3 Kia Stonic or similar. When I arrived I was given a citroeon C3, how is this even in the same group? The kia stonic is classed as an SUV, read the reviews of both cars, very different luggage space. Let's face it, most people are on holiday and have booked cars primarily based on luggage space. Everyone had to have a suitcase on their lap to the resort including my elderly Mother in law, not great. I think it must mention this somewhere on the website to be fair but be careful if paying with a debit card because they actually take your deposit, not hold it! I guess I overlooked this but have NEVER come across this before and ive rented a fair share of cars across Europe and Australia. Usually 2 transactions, 1 for the rental which is taken and 1 for the deposit which is held, bit naughty that. Must have thousands of customers money sitting in their banks on a daily basis earning interest. Careful when returning cars to Tenerife South. Very poor signposts, airport staff are aware. If you drive in to wrong carpark you will need to pay your ticket to exit and get in the right one. Generally poor reception on arrival, poor instructions to get to the rental car. No damage filled out on paper receipt when there was already damage on car. No one to look round car with me, just sent away from the airport terminal into the night. Car was about 2/3 full of petrol, told to return with similar amount? This isn't an accurate way of returning cars, should be full tank and return full. No one really checked car with me on return only fuel so I had to leave Tenerife knowing this company still had 700 pound of my money in a deposit and not knowing whether they would charge me for any damage (which was already on the car!) But when the handover or handback isn't carried out correctly how can I prove anything?? Not great for the overthinker all holiday! I'd be dubious to use again after my experience.