Freebird Airlines
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Would not recommend, no customer services
On collecting our luggage my case was damaged beyond re-use. Not only did my case have a TSA approved lock that was broken beyond repair (Freebird say - Loss or Damage to wheels, feet, handles, locks and pull straps or security straps.) I have dents, scrapes and a hole in one of the dents (Freebird say Wear and Tear such as minor cuts, scratches, scuffs, dents and marks.) We are unable to speak to anyone, no customer service. I keep being told this is wear and tear and that my case is still usable .... with a hole and no lock. We did follow process and reported to the lost and found department. After numerous emails (as unable to speak to anyone) showing damage, we were told this was acceptable wear and tear HOLE IN CASE AND BROKEN ZIP/LOCK my suitcase was absolutely battered scuffs and dents pushed out but unable to RE USE DUE TO HOLE AND ZIP/BROKEN LOCK. My review was not investigated prior to response by Freebird Airlines as they would have known we reported this, just an automated standard response no care for passengers or belongings. PLEASE do the right thing and look into this.