IDP Education
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DO NOT TAKE THE IELTS WITH IDP
If you need to take an online IELTS test, DO NOT DO IT THROUGH IDP!! After having communication issues over email the first time I booked the test, I rebooked the online IELTS test for the second time, only to have "connectivity issues" during the first part of the exam (speaking). Out of fear of losing more money, I tried cancelling and asking for a refund, but IDP kept urging me to reschedule despite the issues (I checked and everything was working with my laptop's sound but of course we customers know nothing right...). So I reluctantly reschedule, getting assurance from the IT team that should there be tech issues again, they will do everything in their power to fix it and will let me reschedule it again if it doesn't work. Lo and behold, in the middle of the reading exam there's tech issues again! And what happens next? After 2 emails, I'm informed that the exam is cancelled, no refund, no rescheduling, but I've been "kindly invited to book another session". If there really were connectivity issues on my side (my wifi was fine, my computer passed all the system checks), the effort and customer service attitude of the IDP team still left much left to be desired. All in all, if you need to take the online IELTS, do not do it through IDP. They're an unprofessional organisation, but they sure are professional scammers. I had a much nicer experience with the British Council.