Oliver Lakey

Sep 3, 2020

If I could rate 0 I would

If I could rate 0 I would. Do not book, go elsewhere. This company is rated low for a reason! Booked a return journey from central London to Gatwick. First car was fine - but late and had to phone the driver. Second car on the return journey was appalling. Firstly, they sent the wrong vehicle, not what I had booked. The car was full of owners personal family belongings. Bikes in the boot and lots of children’s toys, lunchboxes rubbish etc rattling around at our feet. Car had clearly not been made COVID safe and sanitised for our journey. To make matters worse it stunk of stale cigarette smoke. As none smokers this made the journey pretty unbearable especially when the vehicle has no windows to open for the passengers. Driver didn’t know where he was going, took ridiculous and unnecessary backroads which made the journey longer. Contacted the company to raise these issues. Was offer only 50% refund of that leg of the journey as compensation. I didn’t feel this was sufficient and asked for a full refund for this journey as there were so many issues and the vehicle was disgusting. Company refuses to give me a full refund for this leg of the journey and pretty much shut me down and avoided to comment on each of the issues. Very very poor customer service - Profoundly do not recommend and will never use again.