Paisley Freight
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Push Bike — Includes Packaging With Box...
I booked and paid for their bike collection service "Push Bike — Includes Packaging With Box, Bubble Wrap and Tape" which sounded like the ideal solution at a time where traveling to pick up a purchase is not considered 'essential travel' (2021 Covid) I booked the service on a Thursday and heard nothing back. The following Tuesday I was informed via a generic of a collection issue. The issue being their driver didn't bother to turn up to collect the bike and they wanted to charge me extra! They had my mobile and were instructed they needed to ring the gate. They eventually collected the bike the next day (now on Wednesday) but by that Friday it still hadn't been delivered and I’d had no communication so I chased them, they couldn't track the item… Paisley assured me the bike would be delivered Monday, 11 days after booking the service but Monday come and went, still no delivery. I had to chase them again on the Tuesday, apparently the box was still in the distribution warehouse. Miraculously it arrived later that day. Their communication was poor throughout, every day I had to chase and start all over again each time. Frustrating.