Mich

Jul 26, 2025

Stealing money

i cancelled my subscription in may because i wasn't availble to use it . it said i still had a couple months left on my subscription even though i cancelled. Today they took 166.92$ dollars out of my account and I am trying to talk to someone but there is no one to talk to and i can only get 50% of what they took back and i'm stuck in a crappy bot loop that gives me only the option of getting 50% of my money back or that i've changed my mind. SO trashy. where is your accountability. Have some foresight about developing a good product and make sure people can get their money back especially when they have cancelled and have asked for repair the same day you stole their money. You are shooting your own company's foot by not being accountable for repair. It brings you from a product we can trust to a scam product no one will recommend or return to. *UPDATE- you need to ask to speak with someone and reiterate that you have cancelled this several times before the bot will accept that you actually had in fact cancelled your subscription. i did get my money back - but not without panic or getting their creepy only eligible for 50% BS. If you want your company to be treated as a long term product that people will trust - you can't do this kind of crap to people. be accountable, have a real person available, make it easy to solve problems and don't treat their own accounts like a personal pocket books with consequences. Be accountable, be upfront, and respect people's cancellations. Don't be like domestika.