Aegean Airlines
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Terrible customer service by Aegean in Athens - travelling with pets
While my journey with Aegean Airlines started pleasantly, the arrival experience at Athens Eleftherios Venizelos was highly disappointing, especially regarding handling my pets. The check-in crew at London Heathrow was friendly and helpful, but this positive experience was overshadowed by what happened upon arrival in Athens. Aegean Airlines promotes itself as pet-friendly, but my experience showed otherwise. Traveling alone with three small dogs in separate kennels, I expected clear guidance or assistance from the airline, especially since they knew I was a single passenger. Unfortunately, no instructions were given, and no representatives offered help. After a delayed luggage pickup, I was left to search for where my dogs might be. After asking an airport cleaner for help (because no one else could help me), I eventually located my dogs’ crates abandoned on the floor in a different section of the baggage area—an upsetting and unacceptable situation. To make matters worse, an airport staff member nearby was on her phone and didn’t assist. There was also no help handling the kennels on a trolley, making it incredibly difficult for pets to navigate and find transport out of the airport. For an airline that claims to be pet-friendly, this experience was far from it. I hope Aegean Airlines seriously reconsiders how it supports pet passengers to ensure smoother and safer experiences in the future.