Aegean Airlines
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Aegean Airlines Damaged My Baggage and Refuses to Take Accountability
I flew with Aegean Airlines to Frankfurt for Ironman Frankfurt 2025, and when I arrived, I discovered that my Canyon bike was damaged — one of the worst things that can happen just three days before an Ironman. There was no airline staff available at baggage claim to help me file a report. I asked around and was eventually told to report the damage online. Later, Aegean denied my claim, saying I should have taken photos inside the baggage area. But this is not required under EU law. According to EU Regulation EC 889/2002, passengers have 7 days to report baggage damage, which is exactly what I did. The damage has cost me €3,000, and Aegean’s refusal to take responsibility is incredibly disappointing — but sadly, not surprising. Many of us have dealt with airlines damaging luggage, but this has been the worst experience I’ve had in terms of customer service and accountability. I'm sharing this because I’m tired of big companies avoiding responsibility while passengers are left to deal with the consequences. If you’re an athlete or traveling with valuable or fragile gear, DO NOT fly with Aegean Airlines.