Christian

Feb 21, 2025

Pleasantly surprised by great service at Tenerife south airport

I had read many of the reviews of TopCar on Trustpilot for Tenerife, and they were not very good. However, as we had difficulties booking with another company, I decided to try nonetheless, and was very pleasantly surprised. We had a short wait time at the airport, received very nice customer service, and a new and clean vehicle. Most importantly, due to a booking error on my part (which the reservations desk on pick-up did not notice and/or correct), the reservation booking dates did not match the dates of the signed contract. However, once I realized this and contacted customer service, they were quick to amend the contract and give us a fair rate for the additional days. It was extremely nice to see a car rental company recognize an honest mistake, and help to correct it in a fair fashion. I hope that TopCar trains and incentivizes all of its staff to treat people in such a fair and reasonable manner, as this is certainly not the norm for the industry.