Speedy SameDay Courier
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terrible
One star is too many, I booked an urgent Motorcycle Courier to take a parcel from E1 to W12. Firstly a Van collected the parcel( 1100hrs) which I was informed was a dedicated Vehicle for my job by the "customer service" call centre. I have just called the driver Alvin (1300hrs) and he hasn't left the city area of London yet as this was a multi pick up and drop vehicle. The driver has told me that he will deliver before 3pm, Clearly not his fault. I then called "customer service" (1312 hrs) and he spoke to the despatch handler who assured me it will be delivered in 25 mins.....now I have lived in London along time and I don't believe E1 to W12 is possible in that time. I didn't however get to challenge the "customer service" on this fact as he put phone down, just like the previous 2 agents that I had spoken to (the second agent blocked my number). I am all for help and care in the community but surely employing these buffoons is taking it too far. However the one shining light in this whole episode was Alvin the driver who was professional, called me once it had been safely delivered (14.10hours), a credit to this terrible company.