VIVID
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Their incompetence made our sale fall through, and threatens to again!
We made the mistake of buying a part buy through Vivid Housing, and although at first they kept getting bills wrong but we didn't have a huge amount to do with them (other than trying to chase them for the incorrect billing). The real trouble came when trying to then sell our property, they delayed the sale by six months through incompetence, and neither I nor the solicitors could get any answers as to what was going on, until our buyer pulled out, and we lost the property we were moving to. After that first failure to sell the house, we decided to staircase so as to avoid having to deal with Vidid's incompetence again. We completed this, and a year later went on to sell our house, only to find that there was a problem with Vivid's Land Registry filing. We called for updates for weeks and neither we, nor our solicitor could get anything from them. Eventually a Vivid staff member told us off the record, the details of the (trainee) solicitor they were using, as she said felt sorry for the way we being fobbed off (and probably annoyed at talking to us daily at that point). It turns out Vivid's solicitors (Pennington) got the Land Registry paperwork filled in wrong not once, but three times, as they were using trainees! We have now been delayed by over three months and there is a risk this sale will fall through as a result. We can't believe we're here again, it's caused massive stress, not once, but twice. If you're considering a part buy through Vivid, I would recommend against it. Their incompetence may come back to haunt you, even after you think you're clear of them!