Sears Home Services
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I am extremely disappointed with Sears…
I am extremely disappointed with Sears Home Warranty. They no-called, no-showed three separate times without any notification, causing me to miss work and lose income each time. After the third time, I had enough and called to cancel my contract. Instead of honoring my request, they promised to send emergency service out that same day — but once again, no one showed up. As a result, all of my food spoiled after three days without refrigeration. I called again to officially cancel my contract and was told everything was finalized and no further payments would be taken. However, a week and a half later, my credit card was charged for multiple fees, including the monthly payment. I went to the online portal and saw that my account was still active. This means the representative never cancelled my contract when I called in a week and a half earlier. Despite my attempts to explain the situation, Sears showed no accountability. They told me I was being charged for canceling the contract early — even though they failed to uphold their side of the agreement. I would not recommend this home warranty service to anyone. The company lacks integrity, accountability, and basic human decency. Needless to say, I would give No stars but that's not an option. Buyer beware.