Optima Legal
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Disgraceful levels of service
Disgraceful levels of service. So slow. Their portal is rubbish. They don't care about customers. Wish I never had to deal with them. For weeks now the keep saying "information is missing". I email and call to ask what is missing. They never say what it is. This will now cost my thousands of pounds due to stamp duty changes even though I started a simple staircasing months ago. It so ridiculous that they ask for documents from the solicitors that delat with the previous Staircasing, even though they were the solicitors that dealt with it last time. When today after spending a long time on phone the agreed I sent in all required information weeks ago. They still said the case has not progressed to even the starting point and after months of waiting the Housing Association solicitor still has not been contacted by Optima to say the represent me. This crowd are so bad. Worst experience even.