VIVID
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Steve Shoesmith who has now written at…
Steve Shoesmith who has now written at least two five star reviews is in the friends lists of vivid housing staff on Facebook. More importantly he is in the friends list of a vivid ASBO officer. Trustpilot should change the site so that photos and videos can be uploaded. And changed it so that anyone leaving reviews can communicate with each other on the page. Especially since vivid housing turned off commenting on their Facebook page. These changes would enable those thinking about buying or renting to be able to make a more informed decision. Also if reviewers are able to upload photos it would show they actually live in a vivid property. A bit like clothing sites where you get to see a real person wearing an item for sale at home. Even Amazon have photos. From Claire Poulson's review below which not only raises safety concerns, but also is such a stretch of the imagination it could only have been written by vivid housing staff. QUOTED"gave me all the details to make the payment when arranged and actually asked if I needed anything like food etc as she lived near and she was happy to help us! Unfortunately I didn't get her name but she was so lovely and very helpful! She finished the conversation with we're not just a landlord we're here to help when ever we can! How lovely and thank you for your help x" Claire Poulson didn't get this person's name yet they claimed to live near Claire Poulson and offered to bring some food round. Wouldn't it be more professional to have put Claire Poulson in touch with adult services or a local food bank? There's no mention of any difficulties other than paying or gaining a refund via a direct debit. If members of the public are contacting a service regarding their direct debit (which I'm certain is delt with via a bank) and a call handler who is a total stranger tells them that they live in their street not far from them and can they bring some shopping to their door the entire content of that statement should be viewed as alarming. It certainly does not warrant brownie points or five stars in a review section. Fortunately Claire states "us" in their review which suggest that they are not alone. Let's hope it was another stretch of the imagination in a desperate attempt to counteract the damaging slew of one star reviews. Not so bright vivid imaginations. "Here's my bank details" " Great I live near you. How about I come round with some shopping?"