Warner Leisure Hotels
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Bodelwyn castle
Bodelwyn castle - turkey and tinsel break. I booked this hotel several months ago and paid in full in September. On Friday, I was informed that the pool would be closed for maintenance. Notification of this planned maintenance was actually posted on the Internet in September. The balance on my break was due and paid in September. At that time, there was no mention that the pool would not be available. I had paid extra to book room with disabled facilities, And the pool which is no longer available during my stay was a significant part of the break. I am being offered use of a pool at an alternative venue close by. For a variety reasons This is not a satisfactory alternative for me. I have been in touch with Warner hotels who have said that there is nothing they can do to assist me. They seem to think that because they have offered an alternative venue for swimming, they have fulfilled their obligations. They were aware when they took the balance of the payment, if not at the time of the original booking, that the pool would not be available. It is my Contention that they have misrepresented the facts by allowing me to believe that the pool would be available during my stay. I am really disappointed, as I was looking forward to this break.